Refund policy

UZUME – Exchange & Refund Policy

At UZUME, our goal is to provide a seamless and premium shopping experience. Please read this Exchange & Refund Policy carefully before placing an order.

1. Pan India Orders

The following policy applies to all orders placed with UZUME.

A. Damaged, Defective, Wrong Product, Wrong Size or Wrong Color Sent by UZUME (Exchange / Refund Eligible)

If you receive a product that is:

  • Damaged or defective due to a manufacturing issue,

  • A wrong product,

  • A wrong size sent by UZUME, or

  • A wrong color sent by UZUME,

then:

  • You must notify UZUME within 48 hours of delivery.

  • A clear unboxing video along with product images is mandatory for verification.

  • You must submit your request through UZUME's official Exchange & Refund Request Form (link provided below).

  • Once our Quality Check (QC) team verifies the issue, we will arrange a free reverse pickup.

  • After the product is received and successfully passes our Quality Check, we will process either:

    • A free replacement/exchange, or

    • A refund, if a replacement is not possible.

Important

Refunds are only applicable for products confirmed by UZUME to have:

  • A genuine manufacturing defect,

  • An incorrect product shipped,

  • An incorrect size shipped, or

  • An incorrect color shipped.

UZUME reserves the right to reject any refund or exchange request if:

  • The damage appears to have occurred after delivery.

  • The required proof is not provided.

  • The claim appears fraudulent, suspicious, or misleading.

  • The returned product fails our Quality Check.

The final decision regarding exchanges, refunds, and claim approvals rests solely with UZUME.

B. Size Exchange / Color Exchange (Customer Preference)

If:

  • UZUME delivers the exact product, size, and color ordered,

but you wish to exchange it due to:

  • Size preference,

  • Color preference, or

  • Personal fit,

then:

  • Exchange is subject to stock availability.

  • A ₹150 reverse shipping charge must be paid in advance.

  • The exchanged product will only be dispatched after the original product is received and passes our Quality Check.

  • Products that are used, washed, altered, damaged, or returned without original tags and packaging will not be accepted.

Please Note

  • If the exchange is required due to an error by UZUME (wrong product, wrong size, wrong color, or manufacturing defect), the exchange will be completely free of charge.

  • If the exchange is requested due to customer preference or incorrect size selection, the ₹150 reverse shipping fee will apply.

2. Refund Policy

UZUME follows a No Refund Policy except where a product is verified by UZUME to have:

  • A genuine manufacturing defect,

  • Wrong product shipped,

  • Wrong size shipped,

  • Wrong color shipped, or

  • Any other issue solely attributable to UZUME.

Refunds are NOT applicable for:

  • Wrong size ordered by the customer.

  • Color preference.

  • Change of mind.

  • Style preference.

  • Personal fitting issues.

  • Any reason not covered under this policy.

Although every product undergoes strict quality inspection before dispatch, if a genuine issue is found, we will resolve it promptly.

Refunds will only be processed after:

  • Receiving the returned product.

  • Successful completion of UZUME's Quality Check.

  • Verification that the issue existed prior to delivery.

Shipping Charges

If a refund is approved after Quality Check, ₹150 will be deducted towards shipping and logistics charges before processing the refund.

If the issue is entirely due to an error by UZUME (wrong product, wrong size, wrong color, or verified manufacturing defect), no exchange shipping charges will apply.

UZUME reserves the right to decline any refund request if:

  • The product fails Quality Check.

  • The claim is false or misleading.

  • Damage is found to have occurred after delivery.

  • The required evidence is not submitted within the specified timeframe.

The decision made by UZUME shall be final.

3. Exchange Eligibility

To qualify for an exchange or refund, the product must:

  • Be unused.

  • Be unwashed.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from perfume, stains, alterations, or signs of use.

  • Successfully pass UZUME's Quality Check.

UZUME reserves the right to reject any request if these conditions are not met.

4. Mandatory Exchange & Refund Request Form

To ensure faster processing and efficient resolution of customer requests, submission of UZUME's official Exchange & Refund Request Form is mandatory for every exchange or refund-related request.

This includes, but is not limited to:

  • Size Exchange

  • Color Exchange

  • Wrong Product Received

  • Wrong Size Received

  • Wrong Color Received

  • Damaged Product

  • Manufacturing Defect

  • Refund Request (where applicable)

  • Any other exchange or return-related concern

Official Exchange & Refund Request Form

https://docs.google.com/forms/d/e/1FAIpQLSdeilEZkat6dANIr3niOgRev8kZegJcVjLZXjRDuvDXIPd2LQ/viewform

After submitting the form:

  • Your request will be successfully registered.

  • A support ticket will automatically be created.

  • Our Support & QC Team will review your request and the supporting evidence.

  • You will receive an update on your registered email within 24–36 business hours.

  • If additional information is required, our team will contact you.

Important

  • Submission of this form is mandatory for every exchange or refund request.

  • Requests made only through Email, WhatsApp, Instagram, Facebook, phone calls, or any other communication channel will not be processed until the Exchange & Refund Request Form has been submitted.

  • Failure to submit the form may result in delays or rejection of your request.

  • Please ensure that all required details, images, videos, and supporting documents are accurate before submission.

5. Important Notes

Before placing an order, we strongly recommend that you:

  • Check the size chart carefully.

  • Read the complete product description.

  • Review all product images before purchasing.

By placing an order with UZUME, you acknowledge that you have read, understood, and agreed to this Exchange & Refund Policy.

6. Contact Us

For any questions regarding your order or this policy, please contact us:

Email: help.uzume@gmail.com

WhatsApp: +91 9289878451

Our customer support team will be happy to assist you.

Please Note: For any exchange or refund-related request, customers must first submit the official Exchange & Refund Request Form. Customer support will only be able to process requests after the form has been successfully submitted.