Terms of service

Last Updated: March 2026

Welcome to UZUME. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our website or services.

1. GENERAL CONDITIONS

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under parental supervision.

  • You will not use our products for illegal or unauthorized purposes.

  • You will not attempt to harm, disrupt, or misuse the website.

UZUME reserves the right to refuse service to anyone for any reason at any time.

2. PRODUCT INFORMATION

We strive to ensure that all product descriptions, images, and pricing displayed on the website are accurate.

However:

  • Slight variations in color may occur due to lighting or screen differences.

  • Product availability may change without prior notice.

UZUME reserves the right to modify or discontinue products at any time.

3. PRICING & PAYMENT

All prices displayed on the website are listed in Indian Rupees (INR).

UZUME reserves the right to:

  • Change product prices at any time

  • Correct pricing errors

  • Cancel orders placed with incorrect pricing

Payments may be made using the available payment methods on the website.

4. TRY BEFORE YOU BUY (DELHI NCR)

For customers located in Delhi NCR, UZUME offers a Try Before You Buy (TBYB) service.

Important Conditions:

  • Customers may try the product at the time of delivery.

  • Adjacent sizes may be provided depending on availability.

  • Customers may inspect quality, fabric, and fitting before confirming the purchase.

Once the customer accepts the product during delivery, the purchase is considered final.

Because the product is tried before purchase, UZUME does not offer returns or refunds for Try Before You Buy orders.

5. SHIPPING & DELIVERY

UZUME delivers products across India.

Delivery timelines may vary depending on:

  • Location

  • Courier partner

  • Operational circumstances

UZUME is not responsible for delays caused by courier partners, natural disruptions, or external logistical issues.

6. EXCHANGE POLICY

Damaged or Defective Products

If a product is received in damaged condition:

  • Customers must notify us within 48 hours of delivery

  • Proof such as unboxing video or images may be required

Upon verification, UZUME will provide a free exchange.

Size Exchange

If the customer ordered a specific size and the correct size was shipped but the fitting is not suitable:

  • Exchange may be requested (subject to stock availability)

  • Shipping charges must be paid by the customer

7. NO REFUND POLICY

UZUME follows a strict no-refund policy.

Refunds are not provided under any circumstances, including:

  • Size issues

  • Change of mind

  • Preference changes

  • Delivery delays

Customers are encouraged to review product details and size charts carefully before placing an order.

8. ORDER CANCELLATION

UZUME reserves the right to cancel orders if:

  • The product is out of stock

  • Incorrect pricing occurs

  • Suspicious or fraudulent activity is detected

  • Delivery is not serviceable in the selected location

Customers may request cancellation before the order is shipped.

9. INTELLECTUAL PROPERTY

All content on the UZUME website, including:

  • Images

  • Logos

  • Branding

  • Product designs

  • Website content

are the intellectual property of UZUME.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. LIMITATION OF LIABILITY

UZUME shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

All purchases are made at the customer's discretion.

11. CHANGES TO TERMS

UZUME reserves the right to update or modify these Terms of Service at any time.

Changes will be posted on this page with the updated date.

Continued use of the website after changes indicates acceptance of the revised terms.

12. CONTACT INFORMATION

For questions regarding these Terms of Service, you may contact us at:

Email: support@uzume.in
WhatsApp: +91 9289878451